FAQs

Does Cover Care service my area?

ANSWER

We service many cities across the U.S. Click here to see all of the locations we service.

What makes Cover Care different from other cover services?

ANSWER

Highly trained, experienced, and friendly technicians who complete 98% of their jobs on the first call
Proactive and helpful Customer Service Representatives available for homeowners, and knowledgeable Builder Support Representatives for pool builders
The most durable covers in the industry sourced from Automatic Pool Covers, Inc.
A network of more than 40 markets across the country

What kind of covers does Cover Care service?

ANSWER

Cover Care services all brands and manufacturers of automatic pool covers, including but not limited to: Aquamatic, Automatic Pool Covers, Inc., Coverstar, Cover Pools and Pool Cover Specialists

Is it okay to walk on an automatic pool cover?

ANSWER

While Cover Care’s vinyl meet the ASTM 1346 standard for safety and can support thousands of pounds of surface weight, you should only walk on the cover in an emergency situation.

Do I really need a cover pump?

ANSWER

Yes, ASTM 1346 requires a UL-listed pump whenever the cover is closed. Cover Care supplies pumps that meet these requirements, please contact us.

How do I know if I need a new cover?

ANSWER

Signs that it may be time to replace your cover are:

stiff or brittle vinyl
tears, rips or holes in the cover
weather has caused damage
water is pooling, but it hasn’t rained
you’re just ready for a change

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Use the form below to tell us how we can help, or tell us a bit about the situation with your cover.

Or you can call us at 855-454-0868

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- My cover won't move
- My cover is crooked
- There's a hole or tear in my cover
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- I just need maintenance
- I'd like to get a cover on my pool
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